Meet the team
Great customer insight doesn’t grow on trees. You need brilliant technical and project management skills, a pinch of creativity, a dose of strong opinions and a really bright team that are both experienced and flexible. United by curiosity about people, a culture of sharing and support and a direct and open approach, the team at Network Research are 100% focused on their clients’ businesses. Click on a photo to find out more about our team...
We are always keen to hear from enthusiastic people with a passion for research. If you’re interested in joining us, please go to our Jobs Page to see our current vacancies
Managing DirectorBacked up by over 25 years in research, Virginia leads us all in our endeavours to help our clients understand their customers and grow value. She applies her knowledge to Network itself and is passionate about delivering the absolute best to our own customers, driving us to make our business even better as we go.
Operations DirectorRachel oversees Network Research operations, from our data collection to data processing and day-to-day project management. Rachel’s 20 years’ experience in research operations mean that she can manage that delicate balance between operational efficiency and maintaining the highest quality in all we do.
Head of TechnologyWith a background in e-commerce and web design Jon makes sure our IT infrastructure remains leading edge so our researchers can minimise the time they spend managing processes and maximise the time they spend thinking, analysing and supporting our clients. He is the driving force behind Network Research’s information portals and knowledge hubs.
Commercial DirectorChris heads up the Custom Client Team, as well as Business Development and Marketing at Network. He’s passionate about providing quality, actionable insight to clients for them to improve loyalty and sales. He’s worked in research for over 20 years, with experience on the client side ensuring improvement through insight, as well as on agency side implementing customer experience programmes for some of UK’s biggest brands.
Head of QualitativeJane has ten years’ experience in market research and communications with particular expertise in qualitative research and social listening. She heads up the qualitative offering at Network and is passionate about creating actionable insights as well as integrated research findings. Jane has worked with many of the UK’s top brands over the years.
Head of Digital & CommunicationsOriginally an analyst, Joe has taken that skill set and aligned it to an eye for graphics and information design. He is responsible for making sure our outputs from reports to on-line portals are visually engaging, easily understood and the sort of thing that our clients like to pass around their colleagues, making themselves look good!
Analyst ManagerJair runs his team of Analysts with a calm demeanour. Fortunately he doesn’t model his management style on his national side – whilst he encourages the flair of Neymar he does have a defensive strategy! His desire to ensure that all projects are set up in a robust way means that the opportunity for error is greatly reduced. In addition he works with the team to innovate and improve the way projects are delivered.
Information Design AssistantJoni works with Joe to help deliver all our reporting functions to the highest standard. Joni's artwork is on display throughout the Network offices, adding a touch of beauty to day-to-day life. Her creative flare and eye for detail is invaluable.
Petra van der Heijden
Senior Associate DirectorPetra operates as a Consultant without Portfolio. Her passion for analysis and research means that she is ideally placed to review research methodology as well as questionnaire design. Recently she has been reviewing SMS as a methodology as well as assessing the benefits of text and speech analytics.
Interviewing Quality ManagerLewis’s previous role as an interviewing supervisor has equipped him with a strong understanding of what makes fieldwork run well. Each project is carefully managed, providing insight using a well rounded approach to each stage of the project lifecycle.
Senior Project ControllerMark is our methodological Project Controller. Give Mark a handful of tracking projects and he’ll have them ticking along like clockwork in no time. Mark ensures all of his projects get the time and attention they require and his calm and measured approach means delivery to a high standard.
Associate DirectorKirsty manages a number of key projects. She brings a fresh perspective and different viewpoint to her projects. Her scrupulous eye for detail means she is more than a mere safe pair of hands. Her breadth and depth of experience mean she can find a solution for any type of research problem thrown at her.
Accounts ManagerNita takes responsibility for our accounts. Over her many years at Network, she’s enjoyed finding ways to increase our financial efficiency, looking at new and better ways to do things.
Analyst Team LeaderBish started his career at Network as a Project Controller, but we soon realised we needed to use his analytical mind to the full. He enjoys programming and creating new tools to make his projects ultra-efficient. If we need to create something new in an online study, Bish is our man. He also does a great side-line in photography.
Senior Project ExecutiveGavin makes project happen. Calm, logical and organised, he juggles multiple projects, without dropping any balls. His previous job as a landscape gardener gives him a creative mindset which he uses to represent data in the best light to bring it to life.
Research ManagerKristine’s enthusiasm and passion for research help all her projects to run smoothly. Nothing fazes Kristine: she has a ‘no problem’ attitude and always delivers with a smile. Her clients love working with her and benefit from her experience and skill in understanding their business.
Call Centre Manager – EdinburghTanya particularly enjoys the quality aspect of working with her interviewing team. Together with her Supervisors and Senior Interviewers she works hard to coach her team to make the interview experience enjoyable for the respondents whilst ensuring the data collected meets our rigorous standards.
Senior Research ExecutiveSaiful works on some of our largest customer experience programmes. He is always calm, and ready to help, even when we’re asking for the (near) impossible. Saiful’s past experience in our call centre and then in the operations team ensure he’s well equipped to deal with the challenges of these massive projects.
ConsultantDriven by a passion for bringing researchers and clients closer to primary data through new and innovative technologies, Eamonn founded Network Research in 1987. Having been at the helm of our business for many years, he now acts as a consultant providing invaluable expertise in a wide range of areas.
Associate DirectorSantosh brings a steely logic to all that he does. It may be explained by his engineering background, but he has been applying it to research for over 10 years. Santosh brings his rigour, attention to detail and understanding of business to bear on NPD, customer loyalty and branding issues in the financial services, utilities and tech/telecom sectors.
Projects ManagerHelen’s strong sense of drive and commitment ensures that the Projects team are always delivering. In addition she’s very interested in the use of software in our business and has recently been reviewing the pros and cons of text and speech analytics.
Senior Development ConsultantWith a few more years’ experience than she’d like to count gained both agency and client-side, Clare applies her knowledge to grow our business amongst new clients, understanding their issues and finding appropriate research solutions that drive change. She’s got a particular bent for satisfaction, loyalty and communications research.
Senior AnalystNeil has worked at Network for more than a decade – as such he’s our go-to for all things data analysis, scripting, sampling related. He delivers his output with the precision and accuracy of a Swiss clock, even though he is Scottish!
Junior Software DeveloperAlan’s role to keep us grounded in terms of performance. He reviews our SLAs with clients and ensures that we are meeting and exceeding these. In addition he works with our development team on our online reporting offering.
Non-Executive DirectorNigel is the ideal person to have on board to help guide and improve our business. His senior level roles at agencies including NFO and TNS, coupled with various posts on research industry bodies mean that he is ‘experience with a view’ personified.
Senior Project ControllerEver so helpful Aren will bend over backwards to support his colleagues with any project work. With a keen eye for detail he keeps a close eye on his projects from fieldwork to reporting and his thirst for learning more and developing skills keeps him on his toes. Aren is thorough and inquisitive in all he does.
Data AnalystOmar is an Analyst with a passion for learning languages and is currently taking on the challenge of Mandarin. He has worked as an Analyst for two years and loves tackling challenging projects.
Senior Software DeveloperWith half a decade of commercial development experience under his belt already, Jacob injects a fresh perspective and can-do attitude into his work. Having worked in a wide range of industries from Social Media to Ecommerce, Jacob has had great exposure to different technologies and approaches.
Associate DirectorAndre has over 6 years of experience in Market Research and is used to managing large tracking surveys. His energy, enthusiasm and research knowledge make him an ideal fit to the team.
Client DirectorAfter two decades in market research and business improvement, Richard brings a depth and breadth of experience to Network. Having worked across a range of sectors and methodologies, Richard works with clients to develop actionable programmes which deliver real business improvement.
Office ManagerBrian is absolutely perfect for our Office Manager role. With a wealth of experience from his training, IT and customer service days in two of the largest insurance companies, nothing fazes him. He is calm, enthusiastic, resourceful and committed. The only downside? He supports West Ham…you can’t have it all ways.
Research ExecutiveRhiannon is a fast learner with a great aptitude to manage and deliver projects accurately and on time. A degree in Psychology and her penchant to apply theoretical knowledge in the commercial research arena means that she is often found delving deeper into research data to extract meaningful insights.
Junior Software DeveloperA recent arrival to London from his native Portugal, Diogo is a software whizz who loves a challenge. Away from work (and software), his passions include chess and the piano.
Data AnalystSinclair graduated from the University of Warwick in 2015 where he studied Mathematics, Operational Research, Statistics and Economics. There he developed his mathematical skills and passion for statistical analysis. He's also hoping that his football skills come in handy for the annual MRS tournament!